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LOST OR DAMAGEDUS Passport information: 1-866-378-1722 My status

The category "Lost, Stolen, or Damaged Passport" applies to you, if:


  • your valid passport has been lost, stolen, or severely damaged.


Travel Visa Pro cannot fulfill processing times if your passport application is suspended by the Passport Agency. Below please find most frequent reasons in which you may not be eligible for a passport or your passport application may be suspended:


  • You owe child support in excess of $2,000.00
  • You are on probation which restricts international travel
  • You have an outstanding criminal warrant against you which prohibits travel outside the U.S.
  • You owe the government a repatriation loan
  • Your check written to the Department of State for a previous passport did not have sufficient funds.
  • Additional documentation may be requested by the Department of State.


This is an exception to the normal processing of the application. It is typically requested to further clarify your identity.


Our processing times are given in BUSINESS days and not (calendar days). It excludes Saturdays, Sundays and Federal holidays!


DISCLAIMER. Please Note Travel Visa Pro is not an official government website nor is affiliated with US DEPT OF STATE or any Embassy. Travel Visa Pro as a visa/courier service in facilitating the visa or pasport application process on your behalf in a professional and expedited manner. Please note that our service fees are in addition to any government fees.


State of Residence:
in just 8 hours - $499
in just 24 hours - $349
in 2-3 bus. days - $229
in 4-7 bus. days - $129
8-10 bus. days - $89
GATHER Paperwork for US Passport Replacement Application:


FOR EMERGENCY PASSPORT SERVICE ONLY: If you do NOT intend to order Emergency service, please SKIP THIS STEP.

  • Before purchasing EMERGENCY passport service, you MUST reserve your same day passport slot. There will be no exceptions. We will debit your credit card $150 NON-REFUNDABLE APPOINTMENT FEE and email you additional SAME-DAY SPECIFIC shipping instructions. If you use your appointment as scheduled, we will credit $150 towards your final payment. Therefore, it is not an additional fee. For more details, please see Terms & Conditions.


TWO Original Signed Letters of Authorization. (Click HERE to download):Please print and complete two copies of this document. Photocopies not accepted.


Two (2) Identical, Recent (not older than 3 months) Passport Photographs: To process your application, you are required to provide identical passport-style photographs. Government Agencies have specific regulations regarding the passport photographs. We recommend visiting professional photographer.


Two (2) Copies of Evidence of Immediate Travel: Copy of airline/ferry/train ticket/itinerary indicating travel to a foreign country in less than 14 days or a foreign travel visa is required within four weeks. If you do not have one, or are driving to Mexico/Canada, or need passport for any other personal or business matter, you have to proof immediate need for your passport. It can be a letter from employer on its letterhead detailing the need for urgent business trip OR a circular from employer mandating a need for each employee to have a valid US passport (e.g. pilots, flight attendants, etc.) OR hotel reservation in Mexico/ Canada OR any other document detailing the rush need for passport. If you do not have any of the above or have doubts, please fill out this statement.


Two (2) Copies New Passport Form (#DS-11): Fax or photocopies are not acceptable.
  • Please DO NOT SIGN DS-11 until asked to do so by accezptance agent
  • Complete Online - Form DS-11 (click here) - Department of State website will open in a new window. After completing and printing out the application form in duplicate please print TWO COPIES. PLEASE PRINT OUT AND SUBMIT ONLY ONE-SIDED PAGES OF THE APPLICATION. We will accept only application completed ONLINE (applications not containing the 2D barcode or not accompanied by a duplicate application with the 2D barcode will be placed in suspense). If you wish us to type-up your application, we offer an exclusive concierge service. A $35 convenience fee will be assessed for this service. ORDER YOUR US PASSPORT CONCIERGE SERVICE HERE.
  • We ask you make a copy of the DS-11 or print it twice prior to visiting an acceptance agent. YOU WILL NEED TO PUT A COPY OF UNSIGNED, NON-EXECUTED DS-11 OUTSIDE OF SEALED ENVELOPE.
  • Please put PHYSICAL address as your home and permanent address (DO NOT PUT P.O. BOX). If you put P.O. BOX, your application will be rejected and delayed.


Proof of Citizenship: You must provide ONE of the following:
  • Original Previous U.S. Passport (even if it is expired)
  • Original Birth Certificate issued by state, county or city health department or vital statistics bureau (if born in US), not hospital records. Must be LONG-FORM, not abstract! You can obtain one through National Center of Health Statistics: Order Your Birth Certificate Records. Beginning April 1st, 2011, birth certificates MUST also include the full names of the applicant's both parents.
  • Original Certificate of Citizenship or FS-240, DS-1350 (if born outside the US)
  • Original Certificate of Naturalization issued by USCIS (former INS).

Note: All originals will be returned to you with new passport.

* If you cannot produce your old passport, naturalization or birth certificates immediately, you can pay additional fee of $150 to US DEPT OF STATE and sign-up for so called "FILE SEARCH" service to establish your citizenship status. Please fill out this form and include the extra payment in your package


Proof of Identity: You must provide ONE of the following:

  • Valid Driver’s License w/ photograph issued more than 4 months ago.
  • Alternate Proof of Identity: If you do not poses a driver’s license or a driver’s license that meets the requirements above you may prove your identity with any one of these:
    • Previous U.S. passport
    • Naturalization Certificate
    • Certificate of Citizenship
    • Current, valid Government ID (city, state or federal), OR Military ID
    • NOTE: Your Social Security Card does NOT prove your identity
  • Supplemental Documents which can serve as Proof of Identity: If your driver's license is brand new (less than 4 months old) OR you do not have a valid driver's license, military, federal or state ID you may try to provide additional proof of identity to establish your identity, please provide SUPPLEMENTAL PROOF OF IDENTITY DOCUMENTS - see list here.


FOR LOST/STOLEN PASSPORTS ONLY: Two (2) Copies of Statement of Lost/Stolen Passport (#DS-64):


FOR DAMAGED PASSPORTS ONLY: Two (2) Copies of Personal Statement of Damaged Passport:
  • Fax or photocopies are not acceptable.
  • Please write a detailed statement explaining why or how your current passport was damaged.


  • Please write a check payable to “U.S. Department of State”for $170 (Passport book only) or $200 (Passport book and Passport card). You should write your date of birth on the MEMO line of the check. You must make a copy of this check and put the copy outside of the sealed envelope. Passport applications received without the copy of a check outside of the sealed envelope will not be submitted. NO EXCEPTIONS!
  • $25 Execution fee, you can pay it in cash or by a separate check payable to “Passport Agent” (e.g. USPS). You should write your date of birth on the MEMO line of the check.
  • A $5 convenience fee is assessed on government agency fees when they are paid by Travel Visa Pro check.


RETURN SHIPPING FEES: In order to keep our prices competitive, we ask you to pay for your Passport return shipping from our office to your address. Because we use our FedEx account regularly, we get volume discounts and are willing to share them with you. Please select your preferred return shipping method and add /SHIPPING FEE/ to your payment. /IMPORTANT/: Fees are given per address and includes shipment of up to THREE passports/visas. If you have FOUR passports or more going to the same address, please add $15.00:

- I will include my own shipping
- I will pick up form TVP office
- $25+ I want UBER to return to me (only in SF, NY, CHI)
- $20.00 - FedEx Express Saver (3-4 days)
- $25.00 - FedEx Standard Overnight (afternoon delivery)
- $30.00 - FedEx Priority Overnight (morning delivery)
- $75.00 - FedEx First AM Delivery (guaranteed by 8.30AM)
- $49.00 - FedEx SATURDAY Priority
- $39.00 - FedEx (shipping time varies) to AK, HI
- $49.00+ - FedEx INTL. Priority Overnight


TRAVEL VISA PRO FEES: Select the service you want to apply: Emergency, Urgent, Rush or Budget at the top of the page and proceed to online checkout. We accept the following payment types:
  • By Credit Card (Visa, Mastercard, Amex).
  • REFERRED METHOD: By Check/Money Order. Make checks payable to "TRAVEL VISA PRO"
  • By PayPal: Send payments to
GET Your Paperwork Authorized & Sealed by Acceptance Agent:

The Federal Government has established a specific set of rules that outlines exactly how this procedure must occur. Many travelers find this to be a confusing process, so we would like to stick to our basic value and demystify it. If you have any further questions about this process, please feel free to call Travel Visa Pro at (866) 378-1722.
The sealed envelope process is a way for a government official to verify your identity without requiring that you appear in person at a Passport Agency. Your application materials will be officially sealed into an envelope. Travel Visa Pro will carry this unopened envelope to the Passport Agency on your behalf to expedite issuance of the passport. The law allows that you have a right to have a representative carry this envelope to a Passport Agency as long as you have an urgent need for a passport. Locate the nearest Passport Acceptance Facility

Please follow these THREE steps to properly authorize and seal your documents:

FIRST, find the nearest Passport Acceptance Facility, which is usually a Post Office or County Courthouse or similar Government Office. We suggest that you call the Facility 1-800-275-8777 in advance to verify passport acceptance hours.

SECOND, visit the Passport Acceptance Facility with the items that Travel Visa Pro has listed (please have a copy of each of these documents):
1. You will need to take two personal checks for the government fees ($25 to Acceptance Agent (e.g. USPS) and $170 (Passport book only) or $200 (Passport book and Passport card) to "U.S. Department of State"), although Post Offices should accept cash.
2. Do NOT hand your check for Travel Visa Pro to acceptance agent to seal inside the envelope. If it occurs you MUST send new one. Remember that Travel Visa Pro is not allowed to open the envelope either.

THIRD, ask the Passport Acceptance Facility to seal your materials into an official envelope that you can send to Travel Visa Pro. In sealing the materials, the official will need to check your ID, countersign your application, and in most cases sign your photographs as well. Occasionally, some of the facilities are reluctant to release the sealed envelope. Should you encounter this, please tell the Acceptance Agent that a courier service will deliver the materials to the Passport Agency. This Department of State policy is called "Hand Carrying of Executed Applications". The policy is detailed on page 31 and 44 of their Acceptance Agent Manual.

Shipping the documents to Travel Visa Pro
Sealed Envelope by Acceptance Agent

1. Letter of Authorization (original),
2. Proof of Citizenship (original, will be returned with new passport),
3. Proof of Identity (copy),
4. Evidence of Immediate Travel (copy),
5. COMPLETED & SIGNED DS-11 (signed).
6. Two Identical, Recent Passport Photos,
7. $170 (Passport book only) OR $200 (Passport book and Passport card) Payment to US Dept. of State
8. For Lost/Stolen Passports Completed DS-64
9. For Damaged Passports Personal statement (original)

Outside Envelope to be mailed to Travel Visa Pro:

1. Letter of Authorization (original),
2. Proof of Citizenship (copy),
3. Proof of Identity (copy),
4. Evidence of Immediate Travel (copy),
5. COMPLETED  DS-11 (unsigned copy done before execution)
6. Check to US DEPT OF STATE (copy). You must make a copy of the check and put the copy outside of the sealed envelope. Passport applications received without a copy of a check outside of the sealed envelope will not be submitted. NO EXCEPTIONS!
7. Payment for "Travel Visa Pro". Make checks payable to "Travel Visa Pro".
8. For Lost/Stolen Passports: DS-64 (copy)
9. For Damaged Passports: personal statement how/when was damaged (copy).


Please mail all required documents to us. We recommend you to send your paperwork via traceable, overnight FedEx delivery service to avoid loss of your documents. If we receive your documents before 9:30am PST in San Francisco or 8.00am CST in Houston, we will submit your paperwork to Passport Agency same morning. Otherwise, we will submit them the following day.

For EMERGENCY service option: To process your EMERGENCY Passport Service (8 hour processing) , we need to receive your documents in our San Francisco office by no later than 9.30am PST or in our Houston office by no later than 8am CST. If you want to do same-day service in other cities, please call us to discuss your case. We encourage you to use FEDERAL EXPRESS (FedEx) and you should select FIRST AM Overnight service (no signature required).


Our address:

For Emergency, Next day, Urgent, Rush, Budget send the documents to:
Travel Visa Pro
2021 Fillmore street,
San Francisco, CA 94115
Local Drop-off/Pick-up: If you live nearby our offices, you are welcome to deliver and pick-up your documents versus mailing them in. We also offer in-city pick up and return of your passport (see more details). For Emergency service, please mail/bring your documents to San Francisco, Houston, and Seattle offices only.

As of December 9, 2015, the China Foreign Expert Bureau requires all foreign teachers' academic degrees to be authenticated by Chinese embassies in their home countries. This applies for the renewal of permits expiring this year for those teachers already in China. In addition, the bureau also requires authentication of TEFL degrees as well as translation of degrees, transcripts and TEFL certificates. Travel Visa Pro can handle the process quickly (in around 2 weeks): call us or email our Legalization team at

Consuls and diplomat are on strike at Brazil consulates nationwide. Please expect delays with your visas. Visas are being processed, but much slower than normally. There is no time estimate when the conflict might be resolved. We will continue to monitor situation daily. If you need emergency visa, please reach out to us at

Saudi Arabia has amended their visa process and an insurance payment must be made through their online Enjaz server. This is an additional Consular fee ranging from $78 to $257 depending on visa type, validity, nationality, sex, and number of entries. Travel Visa Pro will be making the payment as part of our Enjaz service. The insurance payment must be kept in your passport when you enter Saudi Arabia.

Nigeria Embassy is experiencing delays in visa processing.