Some of you may know that a few weeks ago we recently launched a concierge concept to our business. We decided to expand on our already high level of customer service and include a VIP/Concierge level service for those that are interested. Our VIP/Concierge level service is for clients who are too busy to deal with the hassle of trolling through pages of consular literature, clients on the super rush, and anyone that is having a tremendous technological difficulty. For the latter point, we have become quite aware that Nigeria, Russia, China, and Kenya visas pose significant difficulty for most of our clients. If you happen to experience difficulty with these visa applications, concierge service is certainly for you! There are many benefits of the program, which for a small, nominal fee, you can fully experience. Details of the program are listed below and we have an explicit VIP Line, 202 618 3373, which you can call anytime to speak with one of our concierge representatives.
- Dedicated concierge staff which will be on the ready to answer all your questions. The staff can be accessed by calling 202 618 3373.
- We will assist you with the visa application which will include creation of the application, editing, printing, and priority submission to the Embassies.
- The ability to create Fed Ex air bills for inbound shipping to our office.
- A personal phone call to confirm that the package has been received in our office and that all documents are in order.
- For clients whom are requesting multiple visas, a phone call or an email will happen after each step of the process has been completed.
- An automatic upgrade to Fed Ex Priority Shipping. i.e. if you select three day shipping, we will upgrade you to priority overnight shipping free of charge.
- Prior to shipping we will verify the return address, call and let you know we are shipping, and email you confirmation with a tracking number.
- You will have special access to our emergency concierge service which will help clients who have lost their passports, visas have expired, or any issues at the airport. Services may include same day passport renewal, same day visa renewal, airport delivery, and many other options to ensure your delays are minimal.
- Your name will be tagged in our system as a VIP client, which ensures that all of our staff will recognize that you are entitled to VIP privileges.
- We will offer you free passport insurance.
- Free electronic photo printing at the office, normally a $10 fee.
- Discounted service fee for registration with US Embassies of your intended travel destination.
- Creation of travel itineraries which will be sufficient for document submission
The services listed above can be yours for a nominal fee of:
$35 for the first visa or passport application
$20 for any and all subsequent visas or passports within the same order
If you are facing a headache and want VIP treatment, Travel Visa Pro offers services which can make things much easier. Please do not hesitate to contact us at 202 618 3373 and let the VIP treatment begin!!!