The Plain English Version:
Travel Visa Pro acts only as an expediting agent, and only Embassy/consular officials and U.S. Passport Office agents make the final determination when deciding how fast a visa or passport will be issued and for what period of time (validity). Travel Visa Pro is not, and shall not be, responsible for the actions and inactions of Embassies, Consulates, the U.S. Passport Agency, government or commercial shipping service (such as USPS, FedEx, UPS or others). Consulates and U.S. Passport Services reserve the right to prioritize the processing according to the departure date provided by the applicant, may require additional paperwork, or may request the applicant to appear in person. This does not happen often, but please be aware that delays can occur. Travel Visa Pro is not responsible for any delays in your travel outside of our control.
WARNING: Non-refundable tickets, tours, hotels or other reservations should not be purchased until all visas and passports are secured and in your possession. Travel Visa Pro shall in no way be liable to you in the event that the services it provides are not suitable for your particular purpose, even if Travel Visa Pro is aware of such purpose.
Prior to placing an order, you should ensure that you have reviewed these Terms and Conditions and that they are acceptable to you. By sending your order to Travel Visa Pro, you unconditionally accept the below terms and conditions, including but not limited to that Travel Visa Pro is not liable for any action or inaction of any commercial or government entity and that Travel Visa Pro’s liability is limited only to the “service” which it provides.
EMERGENCY PASSPORT APPOINTMENT SYSTEM: U.S. Passport Agency has set a daily limit for EMERGENCY Passports Applications. In order to better manage our customers’ needs against limited availability, Travel Visa Pro uses an appointment system. We require all customers, who need EMERGENCY passports service, to place an order online for appointment confirmation. If you send your paperwork in without a confirmed appointment, we cannot guarantee we can honor your request for an Emergency Passport service. Appointments are scheduled on a first-come, first-serve basis. Travel Visa Pro will debit your credit card the full amount of the transaction.
EMERGENCY PASSPORT REFUND POLICY: Once your emergency order is placed in our system we will review to determine if we can accommodate your request. If the timeframe is too short (e.g. new passport request for travel at noon the following day) or if we don’t have space in our system to accommodate your order or if a concierge order is placed for an unavailable service (e.g. renewal of a passport for a minor) we will contact you to discuss possible solutions. If we are unable to accommodate your requirements and you wish to cancel your order we will refund your full amount less $17. If we can accommodate your order, we secure an appointment for you. Should your documents fail to arrive at our office by the required time, or you cancel within 24 hours of the submission time, we will issue a credit your card less a $250 appointment fee.
Processing time for visas and passports quoted by Travel Visa Pro are estimates based on published times and our experience with foreign embassies and US passport agency in usual circumstances, and are reliable in most cases, but are not guaranteed. Travel Visa Pro is not and shall not be responsible for slower/faster processing times.
CONCIERGE SERVICE REFUND POLICY: This service is custom tailored to each applicant’s unique situation. Once a Concierge Service order is placed, a dedicated Concierge Service representative is assigned to the case and begins reviewing options even prior to contacting the client. Once our Concierge Service has been ordered our refund policy in force. If the traveler’s request is not something that Travel Visa Pro can assist with, or the service was selected in error, a full refund will be issued less $17 to cover credit card transaction fees. Once the TVP Concierge Service representative meets with the traveler or traveler’s representative to discuss the details of the situation and then the Concierge Service is cancelled, a full refund will be issued less $50 to cover our agent’s time and credit card transaction fees. If you choose to continue after this initial consultation, Concierge Service is non-refundable. Under no circumstances does Concierge Service guarantee faster processing than any other Travel Visa Pro service.
You’re required to prepay for all services. All consular/government fees are non-refundable once service processing has begun. In the case where a visa or passport application has been canceled or rejected, the service fee will be non-refundable. If a mistake is on a passport or visa the error shall lie with the issuing authority, not Travel Visa Pro. Travel Visa Pro MAY be able to assist with having the error fixed, however the decision, and any additionally required documentation, will be determined by the issuing authority. If your trip has been postponed or dates are changed, some consulates permit visa correction for a fee. Any feedback shown on the website is the opinion of people who have used our services. We take no responsibility for such opinions, and you may not rely on these opinions as reflective of what you should expect of Travel Visa Pro.
The Full Legal Version:
THIS AGREEMENT is between you, the user of this Site, and Travel Visa Pro.
NO LIABILITY AND LIABILITY LIMITATIONS
TRAVEL VISA PRO LIABILITY IN ALL CASES IS STRICTLY LIMITED TO, AND TRAVEL VISA PRO IS NOT AND SHALL NOT BE LIABLE BEYOND, THE FOLLOWING, REGARDLESS OF CIRCUMSTANCES:
1. TRAVEL VISA PRO LIABILITY FOR ALL LOSS OR DAMAGE FROM ANY CAUSE OR FAULT WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOSS OF OR DAMAGE TO A PASSPORT DURING THE COURSE OF VISA/PASSPORT PROCESSING, IS LIMITED TO THE ACTUAL REPLACEMENT COST OF THE PASSPORT OR $220.00, WHICHEVER IS LESS. TRAVEL VISA PRO RESERVES THE RIGHT IN ALL INSTANCES TO SUBSTITUTE REPLACEMENT OF THE DOCUMENTS THAT HAD BEEN IN TRAVEL VISA PRO CARE AND CONTROL IN LIEU OF PAYMENT. NOTS. NOTSTANDING THE FOREGOING, TRAVEL VISA PRO ACCEPTS NO RESPONSIBILITY FOR THE SERVICES OF THE PASSPORT AGENCY OR EMBASSY/CONSULATE IN CONNECTION WITH THE GRANTING OF PASSPORTS OR VISAS, NOR FOR ANY DELAYS, LOSS OF PASSPORTS OR OTHER MATERIALS OCCASIONED BY SUCH SERVICES OR BY ANY DELIVERY SERVICES SUCH AS FEDEX, UPS, OR THE US POSTAL SERVICE.
2. TRAVEL VISA PRO WILL NOT BE LIABLE FOR ANY DAMAGES, COSTS AND EXPENSES FROM ANY CAUSE OR FAULT WHATSOEVER, AND INCLUDING BUT NOT LIMITED TO LIABILITY FOR TRAVEL INTERRUPTION, CHANGES IN TRAVEL OR PREVENTION OR LIMITATION OF TRAVEL AND RESULTING COSTS AND EXPENSES, WHETHER SUCH DAMAGES, COSTS OR EXPENSES BE DIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR OTHERWISE, AND INCLUDING BUT NOT LIMITED TO LOSS OF INCOME OR PROFITS, IN EXCESS OF THE TRAVEL VISA PRO PROCESSING FEES PAID BY CUSTOMER FOR VISA PROCESSING, REGARDLESS OF CIRCUMSTANCES, WHETHER OR NOT TRAVEL VISA PRO HAD KNOWLEDGE THAT SUCH DAMAGES MIGHT BE INCURRED AND WHETHER OR NOT TRAVEL VISA PRO MAY BE, OR MAY BE RESPONSIBLE FOR, A CONTRIBUTING CAUSE.
3. TRAVEL VISA PRO WILL NOT BE RESPONSIBLE IN ANY RESPECT OR FOR ANY AMOUNT FOR LOSS OR DELAY CAUSED BY EVENTS THAT WE CANNOT OR DO NOT CONTROL, INCLUDING BUT NOT LIMITED TO ACTS OF GOD, WEATHER CONDITIONS, ACTS OF PUBLIC ENEMIES, WAR, STRIKES, CIVIL COMMOTIONS, ACTS OR OMISSIONS OF PUBLIC AUTHORITIES (INCLUDING PASSPORT AND EMBASSY CONSULAR OFFICIALS) OR YOUR FAILURE TO CAREFULLY INSPECT VISA DATES AND TRAVEL DOCUMENTS, SHIPPING COURIER (e.g. LOCAL COURIER, FEDEX , UPS, USPS, ETC.) FAILURES OR NEGLIGENCE.
4. TRAVEL VISA PRO STRIVES TO PUBLISH THE MOST CURRENT AND COMPLETE VISA/PASSPORT REQUIREMENTS. HOWEVER, REQUIREMENTS FOR VISAS AND PASSPORTS ARE SET BY SOVEREIGN NATIONS AND ARE SUBJECT TO CHANGE WITHOUT NOTICE. IN USING THIS WEBSITE YOU ACKNOWLEDGE THAT THE SERVICE (A.K.A. US PASSPORT VISA, VISA SUPPORT, CONSULAR FEES) DETAILS AND ALL OTHER INFORMATION INCLUDING INFORMATION RELATING TO TRAVEL SERVICES PUBLISHED ON THIS WEBSITE ARE NOT ALL-INCLUSIVE AND MAY HAVE INACCURACIES AND TRAVEL VISA PRO IS NOT AND SHALL NOT BE RESPONSIBLE FOR SUCH MISTAKES.
5. ALL US PASSPORTS AND TRAVEL VISAS ARE ISSUED BY AN AUTHORIZED FOREIGN CONSULATE/EMBASSY OR US PASSPORT AGENCIES AND NOT BY TRAVEL VISA PRO. TRAVEL VISA PRO ONLY PREPARES AND EXPEDITES DOCUMENT ISSUANCE WITH THE APPROPRIATE GOVERNMENT AGENCY OR FOREIGN EMBASSY. TRAVEL VISA PRO HAS NO RESPONSIBILITY OR LIABILITY TO YOU IN RESPECT OF THE MISTAKES AND DELAYS CAUSED BY THESE AGENCIES OR ORGANIZATIONS.
6. PRIOR TO PLACING AN ORDER, YOU SHOULD ENSURE THAT YOU HAVE REVIEWED THESE TERMS AND THAT THEY ARE ACCEPTABLE TO YOU.
7. WHILE TRAVEL VISA PRO MAKES ALL REASONABLE EFFORTS TO ENSURE THAT PASSPORT, VISA, AND TRAVEL SERVICES LISTED ARE HOLD UP TO HIGHEST ETHICAL AND PROFESSIONAL STANDARDS THE LISTING OF ANY TRAVEL SERVICES IN THE WEBSITE IS NOT AND SHOULD NOT BE TAKEN AS A RECOMMENDATION FROM TRAVEL VISA PRO OR A REPRESENTATION THAT THESE SERVICES WILL BE SUITABLE FOR THE USER”S PURPOSE.
8. TRAVEL VISA PRO SHALL IN NO WAY BE LIABLE TO YOU IN THE EVENT THAT THESE SERVICES ARE NOT SUITABLE FOR YOUR PURPOSE.
ALL USE BY YOU OF THIS WEBSITE IS AT YOUR OWN RISK. YOU ASSUME COMPLETE RESPONSIBILITY FOR AND FOR ALL RISK OR LOSS RESULTING FROM YOUR DOWNLOADING AND/OR USE OF OR REFERRING TO OR RELYING ON INFORMATION, PRODUCTS, SERVICES OR MATERIALS PROVIDED ON THIS WEBSITE, OR ANY OTHER INFORMATION OBTAINED FROM YOUR USE OF THIS WEBSITE. YOU AGREE THAT TRAVEL VISA PRO AND THE PROVIDERS OF TELECOMMUNICATIONS AND NETWORK SERVICES TO TRAVEL VISA PRO WILL NOT BE LIABLE FOR DAMAGES ARISING AFTER YOUR USE OR INABILITY TO USE THIS WEBSITE AND YOU HEREBY WAIVE ANY AND ALL CLAIMS WITH RESPECT THERETO WHETHER BASED ON CONTRACT, TORT OR OTHER GROUNDS.
THIS WEBSITE IS AVAILABLE TO ALL USERS “AS IS”. TRAVEL VISA PRO MAKES NO REPRESENTATIONS, WARRANTIES OR UNDERTAKINGS THAT THIS WEBSITE, OR THE SERVER THAT MAKES IT AVAILABLE, WILL BE FREE FROM DEFECTS, INCLUDING, BUT NOT LIMITED TO VIRUSES OR OTHER HARMFUL ELEMENTS. TRAVEL VISA PRO ACCEPTS NO LIABILITY FOR ANY INFECTION BY COMPUTER VIRUS, BUG, TAMPERING, UNAUTHORIZED ACCESS, INTERVENTION, ALTERATION OR USE, FRAUD, THEFT, TECHNICAL FAILURE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY, OR ANY EVENT OR OCCURRENCE BEYOND ITS CONTROL, WHICH CORRUPTS OR AFFECTS THE ADMINISTRATION, SECURITY, FAIRNESS AND THE INTEGRITY OR PROPER CONDUCT OF ANY ASPECT OF THIS WEBSITE. TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW, ALL REPRESENTATIONS, WARRANTIES AND CONDITIONS, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE ARE HEREBY EXCLUDED, INCLUDING WITHOUT LIMITATION REPRESENTATIONS, WARRANTIES OR UNDERTAKINGS ABOUT ANY OF THE SERVICES, INFORMATION AND/OR MATERIALS ON THIS WEBSITE, INCLUDING WITHOUT LIMITATION, THEIR ACCURACY, THEIR COMPLETENESS OR THEIR MERCHANTABILITY, QUALITY OR FITNESS FOR A PARTICULAR PURPOSE.
NO UNLAWFUL OR PROHIBITED USE
As a condition of your use of this website, you represent and warrant to Travel Visa Pro that you will not use any of its websites for any purpose that is unlawful or prohibited by these Terms.
A SPECIAL NOTE FOR PEOPLE WITH DISABILITIES AND FOR ELDERLY PEOPLE
Due to a security concerns and because Travel Visa Pro handles personal documents and information, all our doors may remain locked during business hours. However, there is an accessible buzzer/door bell, which identified with handicapped sign, next to each entrance. Please ring it or call main toll-free phone number 866-378-1722 if you have difficulty climbing up the stairs.
Our staff member will come open the door and help you get to the office. She may bring you the passport/visa or the forms to fill out. Travel Visa Pro want you to know that it makes sure you get the same great, personal service as everybody else as well as have easy access to its facilities. If it is feasible and you live nearby, Travel Visa Pro may provide home delivery/ pick up of your passport.
AGE AND RESPONSIBILITY
You confirm that you are of sufficient legal age to use this website and to create binding legal obligations for any liability you may incur as a result of the use of this website. You understand that you are financially responsible for all uses of this website by you and those using your log-in information.
LINKS TO THIRD PARTY SITES
This website may contain hyperlinks to websites operated by parties other than Travel Visa Pro. Such hyperlinks are provided for your reference only. Travel Visa Pro does not control such websites and is not responsible for their contents. The inclusion of hyperlinks on this website to such other websites does not imply any endorsement of the material on such websites or any association with their operators, nor does Travel Visa Pro represent that such third party sites are the only or most appropriate source of the information you seek.
ORDER PROCESSING CONDITIONS
The following conditions apply to orders of visa and passport services (a.k.a. visa, visa support, passport, etc.) made by you through this website.
• (1) Placing an order
On placing an order, you shall pay a non-refundable government/consulate processing fee. You agree that your credit card(s) will be billed and check(s)/money order(s) will be deposited immediately. Our fees are all-inclusive, but you agree to pay all applicable taxes and return shipping charges relating to the purchase of any visa, passport, or other products or services. Requirements and fees related to the processing of passports and visas are subject to change without notice. Changes may include, but are not limited to, changes in embassy consular fees, processing procedures, application forms and documentation required for visa issuance. Travel Visa Pro is not responsible for such changes or for any loss or delay relating to such changes.
• (2) Processing an order
US Passport Agency, foreign Consulate or embassy or any other government branch will issue your travel documents (e.g. Visa, Passport) according to information provided on your application, documentation, and payment. Government officials may request additional documentation at their discretion. They may also decline issuance of your visa/passport without disclosing the reason for denial as well as refuse to refund any government/consular fees.
Travel Visa Pro uses USPS, FedEx or commercial airline Cargo services for all its shipping needs unless instructed otherwise and are subject to the conditions set by these companies. Travel Visa Pro is not responsible for any damage or loss that occurs while the product is in client’s possession or in transit. Travel Visa Pro strongly encourages its clients to use shipping services that provide real-time tracking of packages in transit. Travel Visa Pro is not responsible for any failures or mistakes by shipping companies to deliver, deliver on time, track, locate, keep safe, any and all packages. Travel Visa Pro cannot and does not warrant any claims or guarantees made by shipping companies as to the quality of service, timely delivery, availability of service, and other claims.
Each countries requirements for passports and visas and related information are established by sovereign nations and are subject to change without notice. While Travel Visa Pro strives to provide current and complete information, Travel Visa Pro cannot and does not guarantee that the information supplied on its websites is the most current and complete.
Travel Visa Pro reserves the right to decline processing of documents for any reason, including but not limited to incomplete documentation, insufficient processing time, or unusual circumstance, all as interpreted in Travel Visa Pro’s sole and absolute discretion.
• (3) Cancellations/Refunds
TRAVEL & VISA PRO WILL REFUND ITS SERVICE FEES IF THERE IS A MISTAKE MADE ON OUR PART OR YOU’RE NOT SATISFIED WITH ANY OF ITS SERVICES AND PROVIDE A WRITTEN LETTER DETAILING THE SERVICE FAILURE. TRAVEL & VISA PRO RESERVES THE RIGHT TO REFUSE REFUND TO ANYONE AND FOR ANY REASON. Please mail all service failure letters to: TRAVEL VISA PRO, 2021 Fillmore Street, San Francisco, CA 94115. ALL REFUNDS WILL BE ISSUED TO THE PAYMENT FORM THAT WAS USED FOR PURCHASE. PLEASE ALLOW 3-4 WEEKS FOR REFUND.
Travel Visa Pro does not accept responsibility for cancellations by you regardless of the circumstances in which the cancellation is made unless you wish to cancel a service before your passport and other supporting documents were received by Travel Visa Pro. If this is the case, you can do so by paying $17 administrative/cancellation fee by notifying Customer Care. You will receive a full refund less $17 cancellation fee of any fees paid for this particular service and for return shipping (if prepaid). However, no embassy fees, courier fees, shipping charges or any portion thereof will be refunded after the documents have been received and the application process has begun.
• (4) Administrative Fee for Inactive Orders
Your online order will be cancelled and your credit card will be charged $17 administrative fee if we do not receive your documents 21 day after your online order placement. If you wish to continue with your request after the administrative fee has been assessed, please call us or mail your paperwork and we will re-open your online request and apply $17 administrative fee towards your final bill.
Travel Visa Pro shall not accept any liability for losses, additional expenses or any claim whatsoever due to changes in accommodation or other travel services, sickness, weather, strikes or any other cause. All such losses, additional expenses or claims will be borne by you unless otherwise agreed beforehand in writing.
NO LIABILITY IN CREDIT CARD OR DEBIT CARD TRANSACTIONS
Travel & Visa Pro makes all reasonable efforts to ensure that all credit card and debit card transactions are secure. HOWEVER, if unauthorized charges appear on your credit card or debit card statement for any card used on this website at any time during or after you place your order, conduct your transaction or disclose your card details on this website, Travel & Visa Pro shall not be liable or responsible in any way in respect of any damage or loss of whatsoever nature suffered by you arising from or in any way connected with site use, transaction or disclosure, subject only to any statutory rights which you may have.
COPYRIGHT, NOTICE AND LIMITED LICENSE
The information, content, graphics, text, sounds, images, buttons, trade marks, service marks, trade names and logos (“Materials”) contained in this website are protected by copyright, trademark, database right, and other intellectual property laws under national laws and international treaties. Travel Visa Pro or its licensors (as the case may be) retain all right, title, interest and intellectual property rights in and to the Materials. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, Materials, software, products or services obtained from this website. Other than expressly provided herein, nothing in these terms shall be construed as inferring by implication or otherwise any license or right under any copyright, trademark, database right, sui generis right or other intellectual property or proprietary interest of Travel Visa Pro, its licensors or any third party. Any persons breaching any of this provision will be prosecuted.
You agree to indemnify and hold Travel Visa Pro, its subsidiaries, affiliates, managers, members, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorney’s fees, made by any third party due to or arising out of your use of the website or Travel Visa Pro’s services.
Travel Visa Pro’s failure to enforce at any time or for any period any one or more of the Terms shall not be a waiver of them or the rights attaching to any of them.
The headings used in these Terms are for convenience only and shall not affect the meaning or scope of these Terms or otherwise be given other legal effect.
MODIFICATION OF THESE TERMS AND CONDITIONS
Travel Visa Pro reserves the right to change these Terms as well as the contents of this website for any reason and without notice, and without liability to you, any other user or any third party. This right shall not affect the Terms accepted by you upon making a legitimate reservation or purchase using this website. You should check these Terms for any changes each time you access the website.
GENERAL TERMS AND CONDITIONS
These Terms and your use of this website are governed by the laws of the United States of American and the State of California.
The services are to be performed, and/or are deemed to be performed, in San Francisco, California, and any dispute arising under or relating to use of the website or our services (whether in contract, tort, or both) shall be resolved in the courts located within the state of California. You hereby consent to submit to the exclusive personal jurisdiction of the courts within the State of California for all disputes arising out of or relating to the use of this website and/or the action or inaction of Travel Visa Pro in the performance services, each time you access the website or use such services. Use of this website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms including without limitation this paragraph.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and Travel Visa Pro as a result of these Terms or your use of this website. Travel Visa Pro’s performance of these Terms is subject to existing laws and legal process and nothing contained in this agreement is in derogation of Travel Visa Pro’s right to comply with law enforcement requests or requirements relating to your use of this website or information provided to or gathered by Travel Visa Pro with respect to such use.
If any part of these Terms is determined to be invalid or unenforceable, including but not limited to the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms shall continue in effect.
These Terms constitute the entire agreement between you and Travel Visa Pro with respect to this website and Travel Visa Pro’s services supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and Travel Visa Pro with respect to this website and its services. A printed version of these Terms and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
Although Travel Visa Pro cannot monitor the conduct of its users offsite, it is a violation of these Terms to use any information obtained from this website in order to harass, abuse or harm other persons, or in order to contact, advertise to, solicit or sell to any user or person without their prior express consent.
On occasions, we may supply statistics about our customers to third parties such as visa support agent, or other travel agents. Travel Visa Pro strives to ensure that these statistics do not contain personally identifying information.
If at any time you believe that Travel Visa Pro has not adhered to these principles, please notify us via the contact form and we will use all commercially reasonable efforts to determine and correct the problem promptly.
Any questions, please contact Travel Visa Pro.